UX Research
From Visa Maze to Clear Path
Reframing a complex government service through information architecture & interaction design.
Problem
[CONTENT NEEDED] Why did this site need evaluating, and what was at stake for users?
Context
[CONTENT NEEDED] Scope of the evaluation, heuristics used, criteria.
Research
Evaluated usability gaps using Nielsen's 10 Usability Heuristics, identifying issues in navigation, feedback, consistency, and information clarity.
Insights
[CONTENT NEEDED] Severity-ranked findings — navigation, feedback, error recovery, language clarity.
Process
[CONTENT NEEDED] How findings were organised and prioritised.
Iterations
[CONTENT NEEDED] If you produced redesign proposals: what changed and why.
Solution
Redesigned the experience by simplifying user flows and information hierarchy, and developed a consistent, scalable design system.
Outcome
[CONTENT NEEDED] What happened in the end — verifiable facts only.
Reflection
[CONTENT NEEDED] Lessons learned about evaluating government-grade interfaces.